For example, the default install directory is %programfiles%\Citrix (%programfiles(x86)%\Citrix on 64-bit systems). If they exist, ensure the following folders are removed from the directory in which the Receiver was installed. Repeat everything mentioned in preceding Step 2 for the C:\Users\Default folder as well ( C :\Documents and Settings\Default User on Windows XP). On Windows 7, the files and folders mentioned in the preceding must be deleted in both of the following locations: If the Program Neighborhood Agent was present on the system, the following folder might also exist and should be deleted:įor more recent Citrix Receiver releases, remove the following folders in \AppData if they exist: On the system in use, show all hidden system files and folders ( Explorer’s Tools > Folder Options menu item).ĭelete the \ICAClient folder if it exists. More information on this is available in the Receiver and Plug-ins section of the Citrix eDocs for your version.įollowing are the steps for cleaning up the file system: The Internet Properties dialog box appears.It is important to remember that certain items mentioned in the following section might not exist on your system depending on the Receiver package used for the installation and how the package was deployed, for example per-machine against per-user installation. Under Network, click Change proxy settings.Click the Settings icon, and then click Settings.Click Clear SSL state, and then click OK.From the Basic tab Change the Time range to clear to "All time" and checkmark all available boxes.Select Menu (three vertical dots on upper right side).Close out the browser completely and then reopen.Select all files using Ctrl + A, and press Delete on your keyboard.On the General tab, under Browsing History, select Settings.To end your session, from the drop down select Ctrl+Alt+Del and sign out. If you have not been migrated please select the other certificate.ĥ. When you are prompted which certificate to select if you have been migrated to the PIV certificate select it. If this does not fix the issue please contact the Enterprise Service Center (800) 455-085. ***For the PIV cert it will be a 16 digit number followed by you receive the error message, “The smart card cannot perform the requested operation” or “The operation requires a different smart card” please complete Step 1 – Setting Up Your CAC Reader again. If you have not been migrated select the ID certificate. If you have been migrated to the PIV certificate select it. You will have to select between the multiple smart card options. Once the Citrix session launches, you will be prompted to select a certificate again. Please note that a file may appear at the bottom of your browser (similar to a downloaded file) that would need to be opened to access the remote session.Ĥ. Next, select the Desktop icon to launch the Citrix session. NOTE: You may be prompted to enter your PIN multiple times.ģ. If you have not been migrated, select the Email Certificate to login to the storefront. Insert your Common Access Card (CAC) into the reader and navigate to:Ģ. Remote Access from Windows 10 using Internet Explorer (steps are similar for using Google Chrome, images may be different)ġ. Follow the on screen directions for the Citrix Workspace to complete the installation. If only prompted with download, install the application after the saving the file.ģ.
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